Tenants of Grampian Housing Association have expressed satisfaction with the service and performance of their landlord.
In Grampian Housing Association’s first annual report on the Scottish Social Housing Charter, 85% of tenants said they were satisfied with the overall service provided by the Association, which covers Aberdeenshire.
The Association also reported achievements with an average time to re-let properties of 16 days compared to the Scottish average of 35.7 days.
Arrears and rent loss due to properties being empty lower than the Scottish average were also reported.
With a rent increase of 3.6%, the Association compared well to other landlords in the North-east.
More than 86% of tenants were happy with the standard of their homes when they move in reflecting the Association’s investment in repairs and maintenance and commitment to meeting the Scottish Housing Quality Standard in 2015.
Commenting on the performance, chairman Gordon Edwards said: “We are pleased with our results across a number of key areas.
“Our experience as a strong performing landlord that offers good value for money is reassuring for tenants and partners alike.”
With more than 3,500 homes under management and a turnover of £18million, Grampian Housing Association is a leading provider of housing and related services across the three local authority areas in the North-east of Scotland.