Registry service changes under way

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New arrangements for the Aberdeenshire Registration Service that will affect Deeside are now being put in place.

A review of the service was undertaken earlier this year, taking account of staffing structures, services provided, and the best use of offices.

Aberdeenshire Council says the new arrangements will provide modern, customer-focused support and career progression for staff.

Under the new structure, registrars will no longer be required to undertake duties on behalf of other council services, such as the management of applications for Blue Badges for motorists, reception duties and cash handling.

This means staff can provide focused support on core duties such as the registration of births, marriages and deaths, as well as the increasingly popular hobby of family history research.

The initial plan was to reduce the number of offices from 12 to eight across Aberdeenshire but, following consultation with staff and residents it was agreed that access to services at Aboyne should continue via a new Upper Deeside office operating from Banchory.

As a result, registrar services will be provided at Banchory (and Aboyne as required).

Aberdeenshire’s last ‘parlour’ registration service, at Insch, will close by the end of the year, along with services at Alford and Turriff.

Access to the marriage rooms at Aboyne will remain available for weddings, naming ceremonies and civil partnerships on request.

Head of Service for Legal and Governance, Karen Wiles, said: “While registration services aren’t something that people will require every day, it is important that we are able to respond quickly and efficiently when we are needed.

‘‘Serving Aberdeenshire from mountain to sea – the very best of Scotland “Registrars are there for the important times in our lives, such as births, marriages and deaths, and we believe our new approach will provide an improved and more consistent service to all our customers.”