Now Royal Mail can leave delivery with a neighbour

Royal Mail has welcomed Ofcom’s approval of regulatory changes that enables it to roll out its Delivery to Neighbour programme across Scotland.

The initiative will be rolled out on October 1, making it easier for people who are out and about to receive their post.

Until now, Royal Mail was the only major delivery company not allowed to deliver to a neighbour as part of its standard practice

A trial of the programme found that customers welcomed the convenience of items being delivered to a neighbouring address if no one was at home to receive them

Royal Mail wrote to 2.5million addresses in Scotland in August providing information about the new delivery initiative which will make it easier for people who are out and about when the post arrives to receive items that are too large to go through the letterbox or require a signature.

Mike Newnham, Royal Mail’s Chief Customer Officer, said: “We are delighted that Ofcom has approved the regulatory changes that enable us to roll out the Delivery to Neighbour initiative across Scotland and the rest of the UK. This means that customers will benefit from the improved convenience during the busy Christmas period and beyond.”